FAQs

1. Where do you ship?

We ship worldwide. Orders within the United States typically arrive in 7–14 business days, while international orders may take 14–31 business days, depending on location.

2. How can I track my order?

As soon as your order ships, you’ll receive tracking information by email. You can also check your order status anytime on our [Track Order] page.

3. What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, in their original condition, and in the original packaging. To start a return, please contact our support team.

4. How long does it take to process a return?

Once we receive your return, we’ll inspect the item and issue a refund to your original payment method. This usually takes 3–7 business days.

5. What if my order arrives damaged or incorrect?

If you receive a damaged or wrong item, please reach out to us immediately with photos of the product. We’ll send a replacement or issue a refund at no extra cost to you.

6. Do you offer free shipping?

We sometimes run free shipping promotions. Any active offers will be clearly shown at checkout.

7. Can I cancel or change my order?

We process orders quickly, so cancellations or changes are only possible within 24 hours after purchase. Please contact us as soon as possible if you need assistance.

8. What payment methods do you accept?

Efficatto accepts major credit cards, debit cards, and PayPal. Your payment details are encrypted and secure.

9. Are your products guaranteed?

Yes. Every product we sell is carefully selected for practicality and quality. If something isn’t right, we’ll make it right — that’s our promise.

10. How can I contact you?

You can reach us anytime through our Contact Us page or by email at support@efficatto.com. We’ll get back to you as quickly as possible.